A common issue with sending emails via cPanel webmail is incorrect SMTP settings or email client configuration. This can lead to emails not being sent or received properly. Other potential problems include issues with SPF, DKIM, and DMARC records, email account suspension, or exceeding sending limits.
Why Emails Might Not Be Sending
1. Email Settings Are Wrong
Wrong Info: If your email app (like Outlook or Gmail) has the wrong server, port, username, or password, your emails won’t send.
Login Problems: Make sure your email app is logging in correctly with the right username, password, and security settings.
2. Problems with Your Email Account
Account Suspended: Your hosting provider may have paused your email if you’ve sent too many emails or broken rules. Check your cPanel for warnings.
Wrong Routing: If email routing in cPanel isn’t set up right, your messages might not go where they’re supposed to.
3. Email Authentication Settings Are Missing or Wrong
SPF, DKIM, DMARC: These are tools that help prove your emails are legit. If they’re missing or not set up right, your emails could go to spam.
Check Tools: Use free tools like MXToolbox or Mail Tester to check if these settings are correct.
4. Other Common Issues
Spam Filters: Your email might be flagged as spam because of the subject, content, or attachments.
DNS Problems: If your domain’s DNS (like MX records) isn’t set up right, your email may not work.
Firewall Blocks: Your firewall could be blocking the connection to send emails.
Too Many Emails: Your hosting plan may have a limit on how many emails you can send per hour or day.
Webmail Problems: Sometimes, the webmail app you’re using (like Roundcube or Horde) might have issues. Try using a different one or an email app on your computer or phone.